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ThinOptics Refund Policy

 

ThinOptics reading glasses are covered by a limited 6-month warranty  

ThinOptics Sunglasses are warranted against manufacturer’s defect for two years from the date of original purchase

30-Day Satisfaction Guarantee

If you're not 100% satisfied with your purchase, you may request a refund or an exchange within 30 days from the date of purchase. The exchange must be of equal value to the original purchase. 

Exchange/Refund

To request an exchange or refund:

    1. Contact ThinOptics Warranty Department:
      1. Phone: 1-844-335-5100 
      2. Email:  support@ThinOptics.com 
    2. Refunds will be issued for the cost of the product. 
      1. Shipping fees are non-refundable (some exceptions apply).
    3. Customers will be allowed one exchange of equal or lesser value per purchase.
  • Replacement products/orders are not covered under warranty
    1. Provide a reason for exchange
      1. Requests due to breakage/defects will be validated via photograph/video
      2. Return to be validated prior to refund/exchange
    2. Returns requested due to preference will be at customer’s expense
    3. Shipping and handling charges may apply, except where applicable by law
    4. Proof of purchase from original place of purchase will be required if purchased outside of ThinOptics site(s)

     

    ThinOptics warranty does not cover:



      • Improper or unreasonable use 
  • Scratched lenses 
    • Damage from normal wear and tear  
    • Damage from pets, vehicles and/or general negligence  
    • Lost or stolen glasses 
    • Lost screws
    • Accidental Damage
    • Altered products

    Warranty is valid on original purchase only.  

     **Please note that by providing your email address, you are agreeing to receive future communications from ThinOptics that may include sale advertisements. 

    To read this warranty in its entirety, including privacy policy and exclusions and limitations, please click here

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