ThinOptics Refund Policy
ThinOptics reading glasses are covered by a limited 6-month warranty
ThinOptics Sunglasses are warranted against manufacturer’s defect for two years from the date of original purchase
30-Day Satisfaction Guarantee
If you're not 100% satisfied with your purchase, you may request a refund or an exchange within 30 days from the date of purchase. The exchange must be of equal value to the original purchase.
To request an exchange or refund:
- Contact ThinOptics Warranty Department:
- Phone: 1-844-335-5100
- Email: support@ThinOptics.com
- Refunds will be issued for the cost of the product.
- Shipping fees are non-refundable (some exceptions apply).
- Customers will be allowed one exchange of equal or lesser value per purchase.
- Provide a reason for exchange
- Requests due to breakage/defects will be validated via photograph/video
- Return to be validated prior to refund/exchange
- Returns requested due to preference will be at customer’s expense
- Shipping and handling charges may apply, except where applicable by law
- Proof of purchase from original place of purchase will be required if purchased outside of ThinOptics site(s)
ThinOptics warranty does not cover:
- Improper or unreasonable use
- Damage from normal wear and tear
- Damage from pets, vehicles and/or general negligence
- Lost or stolen glasses
- Lost screws
- Accidental Damage
Warranty is valid on original purchase only.
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