Skip to content

ThinOptics Sunglasses Warranty

Woman wearing Shado by ThinOptics Menlo Park Sunglasses and Man wearing Los Altos Sunglasses

ThinOptics Sunglasses are covered by a limited two-year warranty

ThinOptics' obligations for the Product purchased by the end-user ("You") are limited to the terms set forth below:

BY USING A PRODUCT MANUFACTURED BY OR FOR THINOPTICS  (A "PRODUCT") YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE THINOPTICS GUARANTEE (“GUARANTEE”) AS SET OUT BELOW. 

 IF YOU DO NOT AGREE TO THE TERMS OF THE GUARANTEE, DO NOT USE THE PRODUCT AND RETURN IT TO US UNOPENED WITHIN 30 DAYS OF PURCHASE FOR A REFUND.

ThinOptics warranty does not cover:

  • Improper or unreasonable use 
  • Scratched lenses 
  • Damage from normal wear and tear  
    • Normal wear and tear includes scratches on lenses, bent frames, and other issues that may arise from the insertion of glasses into the case repeatedly
  • Damage from pets, vehicles and/or general negligence  
  • Lost or stolen glasses 
  • Lost screws
  • Accidental Damage
  • Altered products
  • Replacement products are not warranted.
    • Warranty is valid on original purchase only 

Proof of purchase from the original manufacturer or authorized retailer is required.

Customer is responsible for the cost of the return shipping if the return is at their request.  

  • Please package all products carefully to avoid any further damage. ThinOptics will not be held responsible for damage caused by improper shipping or non-receipt. 

We reserve the right to approve/deny claims.  

You may request a review of your account if you feel you have been denied replacements incorrectly.  Requests for account review can be submitted to:  support@ThinOptics.com

30 Day Satisfaction Guarantee

If you're not 100% satisfied with your purchase, you may request an exchange within 30 days from the date of purchase. ThinOptics and SHADO Eyewear will strive to find the best solution for you.

The exchange must be of equal value to the original purchase.

Man wearing Shado by ThinOptics Palo Alto Sunglasses and man wearing Mountain View Sunglasses


2-Year Satisfaction Guarantee

ThinOptics Sunglasses are warranted against manufacturer’s defect for two years from the date of purchase.  

Manufacturer defects include non-functional hinges, mounts and missing pieces

Exchange/Refund

To request an exchange or refund:

  1. Contact ThinOptics Warranty Department:
    1. Phone: 1-844-335-5100
    2. Email:  support@ThinOptics.com 
  1. Refunds will be issued for the cost of the product. 
    1. Shipping fees are non-refundable (some exceptions apply).
    2. Customers will be allowed one exchange of equal or lesser value per purchase.
    3. Replacement products/orders are not covered under warranty
      1. Provide a reason for exchange
        1. Requests due to breakage/defects will be validated via photograph/video
        2. Return to be validated prior to refund/exchange
      2. Returns requested due to preference will be at customer’s expense
      3. Shipping and handling charges may apply, except where applicable by law

       **Please note that by providing your email address, you are agreeing to receive future communications from ThinOptics that may include sale advertisements.

      Woman wearing Shado by ThinOptics Mountain View Sunglasses

      Exclusions and limitations

      ThinOptics' obligations for the Product purchased by the end-user ("You") are limited to the terms set forth below:

      BY USING A PRODUCT MANUFACTURED BY OR FOR THINOPTICS  (A "PRODUCT") YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE THINOPTICS  GUARANTEE (“GUARANTEE”) AS SET OUT BELOW. 

       IF YOU DO NOT AGREE TO THE TERMS OF THE GUARANTEE, DO NOT USE THE PRODUCT AND RETURN IT TO US UNOPENED WITHIN 30 DAYS OF PURCHASE FOR A REFUND.

      Except as expressly set forth in this Guarantee, ThinOptics, in so far as permitted by law, provides their Products "as is". ThinOptics is not responsible for damage arising from failure to follow instructions relating to use of the Product.

      This Guarantee does not apply: (a) to damage caused by use with another product; (b) altered products 

      This guarantee gives you specific legal rights, and you may also have other rights which vary from state to state. ThinOptics’ responsibility for defects is limited to replacement service as determined by ThinOptics in its sole discretion.

      TO THE EXTENT PERMITTED BY LAW, THIS GUARANTEE AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, OR WARRANTIES. THINOPTICS EXPRESSLY DISCLAIMS ANY STATUTORY OR IMPLIED GUARANTEE OR CONDITION, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, OR ACCURACY, OR ARISING FROM A COURSE OF DEALING OR TRADE PRACTICE, TO THE EXTENT ALLOWED BY APPLICABLE LAW.

      To the extent an implied guarantee cannot be excluded, such guarantee is limited in duration to the period set forth above. No warranties, whether express or implied, will apply after the expiration of the applicable guarantee period. Some states do not allow limitations on how long an implied guarantee lasts, so this limitation may not apply to you. No ThinOptics dealer, distributor, reseller, agent, or employee is authorized to make any modification, extension or addition to this guarantee.

      THINOPTICS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF GUARANTEE OR CONDITION, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE, OR COMMERCIAL LOSS EVEN IF THINOPTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

      Some jurisdictions  do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.

      ThinOptics may restrict service to the fifty states of the United States of America and the District of Columbia.

      ThinOptics reserves the right to refuse service to any customer that is using abusive language or actions toward any ThinOptics employee.

      In accordance with applicable law, ThinOptics may require that you furnish proof of purchase details and/or comply with registration requirements before receiving guarantee service.

      Note that in the European Union, any guarantee period less than two years shall be increased to two years.

      Close (esc)

      Popup

      Use this popup to embed a mailing list sign up form. Alternatively use it as a simple call to action with a link to a product or a page.

      Age verification

      By clicking enter you are verifying that you are old enough to consume alcohol.

      Search

      Shopping Cart