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Effective October 12, 2020 our Returns, Exchanges, and Warranty Claim processes have changed. Due to the current COVID-19 pandemic, we at Thinoptics have updated our policies for the safety of our customers and employees.

ThinOptics Guarantee

BY USING A PRODUCT MANUFACTURED BY OR FOR THINOPTICS (A "PRODUCT") YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE THINOPTICS INC. GUARANTEE (“GUARANTEE”) AS SET OUT BELOW. IF YOU DO NOT AGREE TO THE TERMS OF THE GUARANTEE, DO NOT USE THE PRODUCT AND RETURN IT TO US UNOPENED WITHIN 30 DAYS OF PURCHASE FOR A REFUND.

Thinoptics will, at its option, repair or replace any product found by Thinoptics to be defective.

Please package all products carefully to avoid any further damage. Thinoptics will not be held responsible for damage caused by improper shipping or non-receipt.

Please allow 4-6 weeks for claims to be processed.

ThinOptics' obligations for the Product purchased by the end-user ("You") are limited to the terms set forth below:

30 Day Satisfaction Guarantee

If you're not 100% satisfied with your purchase, you may request an exchange within 30 days from the date of purchase (during COVID-19 we will take into consideration the delivery exceptions). ThinOptics will strive to find a solution for you.

The exchange must be of equal value to the original purchase.

To request an exchange or refund:

  1. Contact ThinOptics Warranty Department:
  2. Refunds will be issued for the cost of the product.
    • Shipping fees are non-refundable (some exceptions apply).
  3. Customers will be allowed one exchange of equal or lesser value per purchase.
  4. Provide a reason for exchange:
    • Requests due to breakage/defects will be validated via photograph/video
    • Requests due to customer dislike will be issued return labels
      1. Return to be validated prior to refund/exchange
  5. A prepaid shipping label will be provided for your return convenience.

6 Months Limited Warranty

(This is a defect warranty only - we will only refund/exchange after 30 days due to manufacturer defects or defects caused by normal wear and tear)

All eyewear products purchased on the Thinoptics.com website, Amazon and Authorized retailers are warranted to the original purchaser against manufacturer’s defects for 6 months from date of purchase.

Returns will be at customer expense and discretion and must be accompanied by the following to ensure proper processing:

  1. Contact details:
    • Name
    • Adress
    • Phone
    • Email
  2. Provide a reason for exchange
    • Requests due to breakage/defects will be validated via photograph/video
    • Return to be validated prior to refund/exchange

To submit a warranty claim:

  1. Contact ThinOptics Warranty Department:
  2. Submit a request for an exchange or refund:
    • Refunds will be issued for the cost of the product only
    • Shipping fees are non-refundable (some exclusions apply)
  3. Submit a photo of the damaged item.
  4. Customers will be allowed one exchange of equal or lesser value per purchase.
  5. This limited warranty does not cover improper or unreasonable use, normal wear and tear, scratched lenses, lost screws, or accidental damage.

    **Please note that by providing your email address, you are agreeing to receive future communications from ThinOptics that may include sale advertisements.

    Exclusions and limitations

    Except as expressly set forth in this Warranty, ThinOptics, in so far as permitted by law, provides their Products "as is". ThinOptics is not responsible for damage arising from failure to follow instructions relating to use of the Product.

    This Warranty does not apply: (a) to damage caused by use with another product; (b) to damage caused by accident, abuse or misuse, including, but not limited to, scratches and broken lenses; or (c) to defects caused by normal wear and tear or otherwise due to the normal aging of the Product.

    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. ThinOptics’ responsibility for defects is limited to replacement service as determined by ThinOptics in its sole discretion.

    TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, OR WARRANTIES. THINOPTICS EXPRESSLY DISCLAIMS ANY STATUTORY OR IMPLIED WARRANTY OR CONDITION, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, OR ACCURACY, OR ARISING FROM A COURSE OF DEALING OR TRADE PRACTICE, TO THE EXTENT ALLOWED BY APPLICABLE LAW.

    To the extent an implied warranty cannot be excluded, such warranty is limited in duration to the period set forth above. No warranties, whether express or implied, will apply after the expiration of the applicable warranty period. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. No ThinOptics dealer, distributor, reseller, agent, or employee is authorized to make any modification, extension or addition to this warranty.

    THINOPTICS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR REVENUE, OR COMMERCIAL LOSS EVEN IF THINOPTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.

    ThinOptics may restrict service to the fifty states of the United States of America and the District of Columbia.

    ThinOptics reserves the right to refuse service to any customer that is using abusive language or actions toward any ThinOptics employee.

    In accordance with applicable law, ThinOptics may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.

    Note that in the European Union, any warranty period less than two years shall be increased to two years.

    Questions for Thinoptics?

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