ThinOptics Refund Policy
30-Day Satisfaction Guarantee
If you're not 100% satisfied with your purchase, you may request a refund or an exchange within 30 days from the date of purchase. The exchange must be of equal value to the original purchase.
6-Month Limited Warranty
ThinOptics reading glasses are covered by a limited 6-month warranty. This is a defect warranty only - we will only refund/exchange after 30 days due to manufacturer defects or defects caused by normal wear and tear.
Sunglasses Warranty
ThinOptics Sunglasses are covered by against manufacturer’s defect for two years from the date of original purchase
Exchange/Refund Requests
Clearance and discontinued items are not eligible for refund, exchange or replacement. All sales final. Damaged items will be replaced for items of equal value, unless otherwise requested.
To request an exchange or refund:
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Contact ThinOptics Warranty Department:
a. Phone: 1-844-335-5100 / Email: support@thinoptics.com
b. Shipping fees are non-refundable (some exceptions apply).
2. Provide a reason for the exchange
a. Requests due to breakage/defects will be validated via photograph/video
3. Shipping and handling charges may apply, except where applicable by law
4. All returns must be in original condition and packaging. It is required to include your name, email address, order number, and the reason for your return with the returned item.
5. Exchanges or refunds will only be initiated once all required information is received and the return is confirmed.
6. Proof of purchase is required if purchased outside of ThinOptics site(s)
ThinOptics warranty does not cover:
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Improper or unreasonable use or altered products
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Scratched lenses
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Damage from normal wear and tear, pets, vehicles and/or general negligence
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Lost or stolen glasses
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Lost screws
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Replacement products/orders
- **Please note that by providing your email address, you are agreeing to receive future communications from ThinOptics that may include sale advertisements.
- To read this warranty in its entirety, including privacy policy and exclusions and limitations, please click here