Shipping & Returns

Shipping

Has my order shipped?

To check the status of your order you may click here.

We normally ship orders from our fulfillment center in Sonoma, California, USA within two business days. You will receive a shipment confirmation email with a tracking link when your order ships. Please click the tracking link on the email to check the status of your order.

Just in case, you are unable to find the email in your inbox, kindly check your spam or junk folder. If you need additional assistance, click here to contact us.

What are the shipping options and charges?

We currently ship via DHL (International) and USPS (Domestic), so you can expect your order to arrive within 3-7 business days for domestic shipments. International shipping times will vary depending on country/customs etc. We charge a flat-rate for standard shipping, In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors.

Why We Use DHL and USPS Together

To ensure your packages arrive quickly and reliably, ThinOptics partners with DHL and the United States Postal Service (USPS). This collaboration leverages the strengths of both carriers for seamless shipping.

How It Works

• International Pickup: DHL picks up your package from ThinOptics and manages the international transportation.
• Last-Mile Delivery (U.S. Orders): Once in the U.S., DHL hands off your package to USPS, who handles final delivery to your door.

Why This Partnership Works

• Faster Delivery: USPS mail carriers are already out on daily routes, ensuring timely delivery once DHL passes them your package.
• Expanded Reach: USPS can deliver to PO boxes and remote addresses where DHL might not go.
• Convenience: Packages arrive during regular USPS delivery times when recipients are often home.

Services That Use USPS for Final Delivery

• DHL eCommerce: For lightweight packages (up to 25 lbs).
• DHL SmartMail Parcel: For smaller, lightweight packages (up to 1 lb).

By combining DHL’s global shipping expertise with USPS’s unmatched domestic reach, we bring you the best delivery experience possible.

Will you ship international orders?

Yes, we do ship internationally via DHL. Availability, shipping rates and fees may vary depending on the delivery address for your order. Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility.

The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes ThinOptics to import the goods on his behalf. Further, the consignee/buyer agrees that ThinOptics may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.

For more information, please sign-up for our new product announcement emails to learn more about availability in your country.

Questions for ThinOptics?

Email us at support@thinoptics.com, or click here for more information. We'll respond within three business days.

Returns

30-Day Satisfaction Guarantee

If you're not 100% satisfied with your purchase, you may request a refund or an exchange within 30 days from the date of purchase. The exchange must be of equal value to the original purchase.

Exchange / Refund Process

To request an exchange or refund:

1. Contact the ThinOptics Warranty Department:
   1. Phone: 1-844-335-5100
   2. Email: support@thinoptics.com
2. Refunds will be issued for the cost of the product.
   1. Shipping fees are non-refundable (some exceptions apply).
3. Customers will be allowed one exchange of equal or lesser value per purchase.
4. Replacement products/orders are not covered under warranty.
5. Provide a reason for exchange.
   1. Requests due to breakage/defects will be validated via photograph/video.
   2. Return to be validated prior to refund/exchange.
6. Returns requested due to preference will be at the customer's expense.
7. Shipping and handling charges may apply, except where applicable by law.

Proof of purchase from the original manufacturer or authorized retailer is required.

Customer is responsible for the cost of return shipping if the return is at their request. Please package all products carefully to avoid any further damage. ThinOptics will not be held responsible for damage caused by improper shipping or non-receipt.

We reserve the right to approve/deny claims. You may request a review of your account if you feel you have been denied replacements incorrectly. Requests for account review can be submitted to: support@thinoptics.com

Please note that by providing your email address, you are agreeing to receive future communications from ThinOptics that may include sale advertisements.