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Frequently Asked Questions

Man and woman wearing ThinOptics Headline Readers
👓 How comfortable are ThinOptics™ Reading Glasses?

As light as air, and as gentle as a breeze. ThinOptics Readers and Reading Glasses are designed for pure comfort, weighing less than a nickel and staying put on your nose with the softest touch. Say goodbye to the weight of the world, and hello to effortless clarity.

ThinOptics Headline Readers durability test torture

🛡️ Are ThinOptics™ Reading Glasses unbreakable?

Almost as tough as you are. Crafted from thermo-injection molded optical grade polycarbonate, these glasses are at home in the realms of safety and bullet-proof eyewear. With a Nitinol bridge that's 10x more elastic than spring steel, encased in medical-grade silicone, our glasses are made to last. Just like the finest prescription eyewear, but without the bulk. Still not convinced? Check out how we torture test ThinOptics in Sonoma, California in this video:

 

ThinOptics Universal Pod with Headline Readers attached to iPhone 14 Pro Max

🔍 What strengths do you offer?

Need help determining which optical strength is right for you? Click here.

Our ThinOptics Readers and Reading Glasses provide a spectrum of optical strengths for every unique reader:

+1.00 (Low) - A soft touch for +0.75 to +1.25
+1.50 (Low-Mid) - The perfect balance from +1.25 to +1.75
+2.00 (Medium) - Clear sight within +1.75 to +2.25
+2.50 (Mid-High) - Sharp vision from +2.25 to +2.75
CONNECT ONLY: +3.00 (High) - For those who demand more, ranging +2.75 to +3.25

Man smiling wearing ThinOptics Headline Readers
Will ThinOptics Reading Glasses fit on my nose?

One size doesn't always fit all, but we get pretty close. Whether it's our full frame or pince nez designs, our glasses conform to the contours of most noses. Position them higher or lower, and trust in the elastic bridge to keep your world in focus.

Woman wearing ThinOptics Full Frame Manhattan Reading Glasses
Shipping and Order Status

Has my order shipped?

Just like our glasses, we like to keep things transparent. To follow your order's journey, click here. You'll get a confirmation email with a tracking link when your order's on the move. Don't see it? That email might be mingling in your spam or junk folder. Still playing hide and seek? Contact us, and we'll help you spot it.

Man wearing ThinOptics Full Frame Connect Reading Glasses with Connect Case attached to phone
Where are your products shipped from?

All products sold on ThinOptics.com are packed & shipped from Sonoma, California, USA. 

What are the shipping options and charges?

Domestic: We partner with DHL and USPS to get your glasses to you in 3-7 days. Replacement orders? No tracking available for those, but keep an eye on your mailbox. Cost: a simple $7.
International: International packages are shipped via DHL Express. Shipping times may vary, depending on your country's customs regulations and procedures. For the latest news, hop onto our email list. In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors.  

Woman wearing ThinOptics Full Frame Brooklyn Reading Glasses holding and looking at 4mm thin Milano Case
Perfect Fit Guarantee

What if ThinOptics Readers and Reading Glasses don't fit or feel right on my nose?

We are so confident in our ThinOptics Readers and Reading Glasses that we will refund 100% of your purchase if you are not completely satisfied with either their fit or comfort within 30 days.

If you need to request a return, please email us at support@thinoptics.com or click here for more information.

Woman wearing ThinOptics Full Frame Connect Reading Glasses with Connect Case attached to back of laptop
Warranties, Exchanges, and Returns

For questions regarding warranty, exchanges or returns/refunds:

Please click here to see our detailed warranties.

Questions for ThinOptics?

Email us: support@thinoptics.com or click here for more information.

Man wearing ThinOptics Headline Readers
Testimonial Disclosure

Reviews, photos, videos, etc. submitted by users or affiliates may be used for marketing and social posting purposes. This includes any product that is mentioned in comments, photos, or reviews, not limited to ThinOptics social media or website.

Statements, images, testimonials, and opinions are relevant to the individual depicted. Experience may differ from others. Non-affiliate reviewers are not paid nor provided free products in exchange for their statements or participation.

Comments, reviews, photos and videos posted on social media may be shared across marketing and social media channels.

For questions, please contact brandsecurity@thinoptics.com.

 

MagSafe® Products

Do the Magsafe® products charge your phone?

No, you will need to remove the Wallet to charge your phone wirelessly 

Does the MagSafe® Wallet drain the battery?

No, the Wallet will not drain the cell phone battery 

Can you keep cash in MagSafe® Wallet?

Yes!  You can keep cards, cash or your ID 

Does Magsafe® Wallet damage credit cards?

No, the Wallet will not damage the strip on your cards

Does Magsafe® Wallet demagnetize credit cards?

No, the Wallet will not demagnetize your cards

How do I avoid demagnetizing my cards?

-Regular credit and debit cards contain High Coercivity (HiCo) strips, meaning they are stronger and hold their own against demagnetizing in general. MagSafe magnets do no harm against these

-Avoid carrying your cards loose inside your pocket, especially if you carry items like keys and coins in the same pocket. These items can scratch the magnetic strip on the card and damage it. 

-Coming into contact with refrigerator magnets, clasps on wallets, and magnets on the back of tape measures and flashlights can demagnetize a credit or debit card. When you place your card in your wallet, be sure not to rub it up against the metal clasp and place it as far away from it as possible.

-Store your card in a way that the magnet strips avoid getting scratched

             ThinOptics Prescription Lenses FAQ

How do I read my prescription?
  • If you need help reading your prescription, our agents can help you.  Please verify that your prescription is valid, with a signature and PD numbers.  Once you have that information, our agents will be able to fill your prescription.

Can I send my prescription to you?
  • Yes!  Simply upload your valid prescription and we will enter the numbers for you
What type of lenses do you offer?
  • Single Vision
  • Progressive Vision
  • Bifocal 
  • Non-prescription
What coatings do you offer?
  • Transitions 
  • BLB
  • Transitions + BLB
Are prescription glasses scratch-proof?
  • Yes, included in the price
What frames do you offer for prescription glasses?
  • Connect
  • Manhattan 

What is the shipping time?
  • 21 Days
I have my own frame. Can I send it to you, and can you do custom lenses?
    • No
    Do you accept insurance?
    • At this time we do not accept insurance benefits, nor do we bill insurance.  We will be happy to provide you with a receipt for you to file a claim with your insurance. 
    Can I use my FSA or HSA card?
    • Yes. If you have an FSA or HSA debit card, you can simply enter that card's information at check out, just like a normal credit card. Don’t have an FSA or HSA debit card? You can check out using your credit card and then get reimbursed directly from your FSA or HSA provider. Most providers require you to submit a reimbursement form along with an itemized receipt or invoice. Just log into your account and print out the required information.
    How much is shipping? 
    • Free 
    What is the return policy 
      • For Single Vision Lenses, we offer a 14-day risk-free window for you to try them out and decide if they are satisfactory.
      • For Progressive and Multifocal Lenses, we cover for up to 30 days from the day of receipt.
      What is the warranty? 
      • Your glasses come with a 1-year warranty against the manufacturer's defects.  
      Do you offer eye exams?
      • No, we do not offer eye exams.  All prescriptions must be valid with a signature
      Can I use my contact lens prescription?
      • No.  Contact lenses and eyeglasses do not have the same prescriptions
      Do I need my pupillary distance?
      • Yes, we need your pupillary distance to provide you with the correct eyeglasses.  If this is not on your script, we have a tool that you can use to measure this distance.  
      Are eyeglasses tax deductible?
      •  Yes, if you have a prescription
      How long is my prescription valid?
      • Varies depending on your state, most are 1 - 2 years.  Please check with your Dr. for your specific state
      What if my prescription expired?
      • Expired prescriptions are not allowed, no refund will be issued if eyeglasses are ordered with an expired prescription
      What is the reinstatement process if I decide to send my order back?
      • Once we receive the glasses back at the factory, we will issue a return receipt.  You will then be able to submit to your insurance for vision benefit reinstatement

      Are the glasses scratch proof?

      Scratch Resistance

      Product

      Yes

      No

      Readers (Clamp onto Nose)

      Reading Glasses

      Manhattan Reading Glasses

      Brooklyn Reading Glasses

      Connect Reading Glasses

      Manhattan Bluelight Blockers

      Brooklyn Bluelight Blockers

      Shado by Thinoptics Sunglasses

      Timeless Collection

      Mountain View Sunglasses

      Palo Alto Sunglasses



      Wanderlust Collection

      Menlo Park Sunglasses

      Los Altos Sunglasses

       

      What are the dimensions for ThinOptics?

      Product

      Frame Width

      Lens Height

      Lens Width

      Bridge

      Temple Length

      Thickness

      Readers (clamp onto nose)

      108 mm / 4.25 in

      26 mm / 1.02 in

      46 mm / 1.81 in

      10 mm / 0.39 in

      N/A

      2.2 mm / 0.09 in

      Reading Glasses

      Manhattan Reading Glasses

      134 mm / 5.28 in

      43 mm / 1.69 in

      48 mm / 1.89 in

      20 mm / 0.78 in

      134 mm / 5.27 in

      3 mm / 0.11 in

      Brooklyn Reading Glasses

      134 mm / 5.28 in

      33 mm / 1.29 in

      55 mm / 2.16 in

      17.5 mm / 0.69 in

      134 mm / 5.27 in

      3 mm / 0.11 in

      Connect Reading Glasses

      134 mm / 5.28 in

      37 mm / 1.46 in

      57 mm / 2.24 in

      15 mm / 0.59 in

      134 mm / 5.27 in

      4 mm / 0.15 in

      Manhattan Bluelight Blockers

      134 mm / 5.28 in

      43 mm / 1.69 in

      48 mm / 1.89 in

      20 mm / 0.78 in

      134 mm / 5.27 in

      3 mm / 0.11 in

      Brooklyn Bluelight Blockers

      134 mm / 5.28 in

      33 mm / 1.29 in

      55 mm / 2.16 in

      17.5 mm / 0.69 in

      134 mm / 5.27 in

      3 mm / 0.11 in

      Shado by Thinoptics Sunglasses

      Timeless Collection

      Mountain View Sunglasses

      130 mm / 5.12 in

      50 mm / 1.97 in

      53.5 mm / 2.10 in

      20 mm / 0.78 in

      135 mm / 5.31 in

      5 mm / 0.19 in

      Palo Alto Sunglasses

      130 mm / 5.12 in

      50 mm / 1.97 in

      45.5 mm / 1.79 in

      22.5 mm / 0.88 in

      135 mm / 5.31 in

      5 mm / 0.19 in

      Wanderlust Collection

      Menlo Park Sunglasses

      145 mm / 5.71 in

      44 mm / 1.73 in

      58.5 mm / 2.30 in

      15 mm / 0.59 in

      140 mm / 5.51 in

      5 mm / 0.19 in

      Los Altos Sunglasses

      136 mm / 5.35 in

      48 mm / 1.89 in

      56 mm / 2.20 in

      15 mm / 0.59 in

      140 mm / 5.51 in

      5 mm / 0.19 in



      Product

      Width

      Height

      Thickness

      Cases

      Front Page Milano

      138.5 mm / 5.45 in

      53.6 mm / 2.11 in

      6.2 mm / 0.24 in

      Sun Milano

      140.5 mm / 5.53 in

      62.6 mm / 2.46 in

      6.6 mm / 0.25 in

      Front Page Connect

      138.3 mm / 5.44 in

      41 mm / 1.61 in

      8 mm / 0.31 in

      Shado Connect

      151.2 mm / 5.95 in

      51.5 mm / 2.02 in

      8.4 mm / 0.33 in

      Keychain

      73.2 mm / 2.88 in

      40.3 mm / 1.58 in

      10.1 mm / 0.39 in

      Pod

      96.3 mm / 3.79 in

      50.2 mm / 1.97 in

      4.9 mm / 0.19 in

      Pod Connect

      96.3 mm / 3.79 in

      50.2 mm / 1.97 in

      5.9 mm / 0.23 in

      Pod Wallet

      60 mm / 2.36 in

      97 mm / 3.8 in

      12 mm / 0.47 in

       



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