The Priority of Customer Support – ThinOptics Skip to content


Limited Time Offer: 20% Off All Readers  Save Now 
Limited Time Offer: 20% Off All Readers  Save Now 

The Priority of Customer Support

Woman wearing Brooklyn Reading Glasses while talking on a phone and looking at her laptop

When you’re buying reading glasses online, you need top-notch customer service. After all, we understand you want to feel confident, not just with your new Readers, but also in knowing that any snags along the way will be handled with care. And who better to deliver that than ThinOptics, home of the Vision Solutions that are Always with You.

Just as our super loyal customer, Jim B., rightly said, “Great product and great service!” — that’s the kind of feedback that makes our day!

Man wearing Brooklyn Reading Glasses while looking at a computer screen


The ThinOptics Difference: More than Just Reading Glasses

You see, at ThinOptics, we not only provide the world’s thinnest, most durable eyewear essentials. We also have an award-winning Customer Service Support team that's got your back whenever you need it. Here’s how it works:

Our Assurance: 30-Day Satisfaction Guarantee and Warranty

Just bought some ThinOptics and they’re not quite what you expected? Don't sweat it! Our 30-Day Satisfaction Guarantee allows you to request a refund or an exchange within 30 days from the date of purchase. No hassle, no fuss. Plus, our reading glasses come with a 6-month warranty! And our sunglasses? Two years against any manufacturer’s defect. Now that’s what we call standing by our product!

 Woman working on a puzzle wearing the Manhattan Reading Glasses

A Seamless Customer Experience: Getting Your Refund or Exchange

Getting a refund or exchange is as easy as sending us an email or giving us a call. We’ve made it super easy so you don’t have to jump through hoops to get your problem solved. Just reach out to our friendly and responsive Warranty Department either by phone at 1-844-335-5100 or by email at We’ve made it super easy so you can solve any issue without a hitch.

Vision Solutions Tailored to You: Online Vision Strength Test and More

But here’s the best part – we don't just leave you hanging when you're unsure about your lens strength. No need to play guessing games or make an unnecessary trip to the eye doctor! With our Online Vision Strength Test, you can test your vision right from your couch. Just follow a few steps, and you'll get an accurate reading strength for your glasses.

Man driving while wearing Timeless Collection Sunglasses

Plus, we have a fun quiz that helps you find your perfect ThinOptics Vision Solution based on your needs and lifestyle. Now how's that for convenience?

Effortless Order Tracking and Support

Want to know when your new Vision Solutions will arrive? Just check your order status on our website. And if you have any questions or need help, our Customer Support Team is just a phone call, text, or email away. We even have an on-site chat box for real-time assistance.

Excelling in Customer Satisfaction: Why Our Customers Love Us

Look, we know you want more than just a great product. That's why we aim to provide you with top-notch customer service to match. It’s no surprise our customers love our customer support.

Group of people sitting around a table wearing various ThinOptics Vision Solutions

So come join the ThinOptics family. Not only will you never be without your clear vision again, but you'll also always have a dedicated team ready to help you out. Sounds like a win-win, doesn't it? So, what are you waiting for? Come and experience the ThinOptics difference!

If you've got questions or need some assistance, our Customer Support Team is ready to help! You can contact us via phone or text at 1-844-484-4667, or send us an email at Our working hours are Monday to Friday, 6am - 6pm (PST).
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