FAQ

Product Information

Are ThinOPTICS comfortable?
ThinOPTICS are extremely comfortable to wear because they weigh less than a nickel and they put only gentle pressure on the sides of the nose.
Are ThinOPTICS durable? Will they break?
ThinOPTICS are made from thermo-injection molded optical grade polycarbonate, which is shatter proof and frequently used in safety and ballistic (bullet proof) eyewear. The bridge is made from Nitinol, which is 10x more elastic than spring steel. The Nitinol bridge is encased in medical grade silicon tubing, and anchored in the injection molded polycarbonate frame. Still not convinced? Check out how we torture test ThinOPTICS in Sonoma, California in this video.
How good are the optics?
The optical grade polycarbonate used in ThinOPTICS is the same material that is regularly found in high end Prescription Eyeglasses. Our lenses are made by one of the largest and most advanced optical lens manufacturers in the world.
Why don't you offer more power options?
Need help determining which optical strength is right for you? Click here. ThinOPTICS glasses are offered with the following optical strength options: +1.50 (Low), +2.00 (Medium) and +2.50 (High). The Low covers a range of +1.25 to +1.75, the medium covers a range of +1.75 to +2.25, and the high covers a range of +2.25 to +2.75. You will want to choose the option that most closely matches your needs. However, since reading glasses are optimized for short-distance reading usage, you will automatically adjust the reading distance between your eyes and the object you are reading. Since ThinOPTICS cover optical strengths ranging between +1.00 to +3.00, nearly all people requiring reading glasses will find a ThinOPTICS option that suits them.
Will ThinOPTICS fit my nose?
ThinOPTICS have been designed to fit the vast majority of noses. They can be positioned higher up the nose to fit right in front of the eyes. For those with smaller or flatter bridges, they can be positioned to fit right above the nostrils. We have tested hundreds of different combinations of nose pad angles and widths to arrive at the optimal design for the majority of noses.
Will ThinOPTICS remain securely on my nose?
Under reading conditions ThinOPTICS will remain in place. For many people, they will stay on for long periods of reading. The highly elastic bridge exerts a slight amount of pressure to keep the readers in place. We also use grip-sensitive paper on the nose pad contact area to prevent pads from sliding forward or slipping off.

Order Status

Has my order shipped?
When you place your order you will receive an order confirmation email from us and normally we ship orders within one business day. You will also receive a shipment confirmation email with a tracking link when your order ships. Please click the tracking link to check the status directly from the United States Postal Service. If you have not received any emails from us, please check your spam or junk mail folder, but if all else fails please click here to contact us.

Shipping

How do I track my order?
When your order ships we will send you a shipment confirmation email with a tracking link. Please click the tracking link to check the status directly from the United States Postal Service. If you have not received a shipment confirmation email from us within 2 business days of placing your order then please check your spam or junk mail folder, but if all else fails please click here to contact us.
What are the shipping options and charges?
We currently ship via United States Postal Service first-class, so you can expect your order to arrive within 1-5 business days for domestic shipments, although fewer than 3 days in most cases. We charge a flat-rate for standard shipping, but we offer social sharing options at checkout that can get you free shipping. We don't yet offer expedited shipping options.
Will you ship international orders?
Yes we do ship internationally. Availability, shipping rates and fees vary depending on the delivery address for your order. Your packages may be subject to the customs fees and import duties of the country to which your order ships. These charges are always the recipient's responsibility. For more information, please sign-up for our new product announcement emails to learn more about availability in your country.

Perfect Fit Guarantee

What if ThinOPTICS don't fit or feel right on my nose?
We are so confident in our ThinOPTICS that we will refund 100% of your purchase if you are not completely satisfied with either their fit or comfort. Please see our Perfect Fit Guarantee for more information, If you need to request a return please click here and fill out the form. We'll respond within one business day.

Warranties, Exchanges, and Returns

Do you have a product warranty?
Yes, please click here to see our detailed warranties.
How do I return my ThinOPTICS and get my money back?
Click here and fill out the form. We'll respond within one business day.
I received the wrong product, can I get an exchange?
Click here and fill out the form. We'll respond within one business day.

My Account

Do I need to create an account to order ThinOPTICS?
Absolutely not. You might consider creating an account if you'd like to login to easily check the status of an order, or if you wanted to save your personal information so that you don't have to enter it again for future orders.
What if I forgot my password?
Click here and we'll send an email to you with your password.
What's the upside for creating an account?
You might consider creating an account if you'd like to login to check the status of an order, or if you were interested in saving your personal information so that you don't have to enter it again for future orders.
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For Lifetime Guarantee replacements please visit www.thinoptics.com/replace to process your replacement order.
For all other enquiries including refunds, returns or general enquiries please contact us using the form below.
First Name Last Name Email Phone Number Question
We will respond to you within one business day. Alternatively, you may reach our customer care team at 844-484-4667 between 6am - 4pm PST, M-F.
For Lifetime Guarantee replacements please visit www.thinoptics.com/replace to process your replacement order.
For all other enquiries including refunds, returns or general enquiries please contact us using the form below.
Email* (required) First Name Last Name
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